Expert System Support & Services
We offer comprehensive support services for Archer systems, ensuring optimal performance, reliability, and longevity across all legacy tool platforms.
Maximize your Archer system’s performance and uptime with our expert support services. We provide comprehensive solutions designed to ensure your equipment operates at peak performance, from initial installation to ongoing maintenance and advanced troubleshooting
System Installation and qualification
- Complete installation of Archer systems and robot handlers
- Hardware and software calibration, including recipe and wafer customization
- Qualification includes system tuning, long-term burn-in tests, and matching to OEM specs
- Full project management from planning to production hand-off
Our goal: Deliver a robust, production-ready system tailored to your fab’s needs.
Optical Solution
Expert optical support for common issues caused by aging tools, objective crash, part failures, or misalignment:
- Objective crash recovery and replacement
- Optic tuning and adjustment to restore spec compliance
- System matching to golden reference tools
- Onsite FRM and Linnik replacements
Precision optics, restored performance.
PM’s – Preventive Maintenance
- Semi-annual and annual PM services for all Archer legacy platforms
- Duration: 1–2 days depending on tool condition
- Proactive care to minimize downtime and extend tool life time
CM’s – Corrective Maintenance
When a problem strikes, you need fast, effective support. We provide expert troubleshooting to find the root cause and deliver a clear Plan of Action (POA).”
Remote Support:
- We work with the local team to gather data and determine if parts are needed and the require knowledge is there.
- This option saves time and money when your team can follow our POA with phone support and available spare parts.
- System Remote Control option is also available when it possible from the FAB.
Onsite Support:
- We get the require data from your team, analysis it and determine parts needs, then arrange for immediate shipment.
- The Engineer Expert will be onsite with the shortest possible response time.
Whether remote or onsite, we’re committed to fast, effective recovery.
System Relocation/Move-In
We handle all activities, from decommissioning at Location A to recommissioning at Location B, including:
- Safely locking and unlocking the system for transport.
- Creating a baseline of system performance.
- Full re-installation, qualification, and stabilization.
- Guaranteeing the system performs in production exactly as it did in its original location or better.
System Source inspection
Avoid surprises. Protect your investment. Buy with confidence.
- Pre-purchase evaluation of surplus tools
- Performance testing and health assessment
- Informed decisions and cost analysis based on true tool condition
Advance application services
We support the metrology process teams in improving overlay measurement processes and integrating smarter solutions into FAB operations.
- Overlay and Process Layer Troubleshooting
Help identify and resolve issues in overlay and layer measurements that impact process control, tool matching, or yield performance. - Efficient Use of Existing Software Tools
Provide guidance on how to optimize measurement workflows using your current software applications, enhancing accuracy and improving data consistency. - Automation and Data Integration
Advise on automation strategies and data transfer methods that connect metrology results with your FAB’s internal analysis systems. This enables faster feedback, better traceability, and more informed decision-making.